WebSite Policies

Website Policies

Privacy Policy

Thank you for visiting www.casehardintexas.com. This privacy policy tells you how we use personal information collected at this site. Please read this privacy policy before using the site or submitting any personal information. By using the site, you are accepting the practices described in this privacy policy. These practices may be changed, but any changes will be posted and changes will only apply to activities and information on a going forward, not retroactive basis. You are encouraged to review the privacy policy whenever you visit the site to make sure that you understand how any personal information you provide will be used.

 

Note: the privacy practices set forth in this privacy policy are for www.casehardintexas.com. If you link to other web sites, please review the privacy policies posted at those sites.

 

Collection of Information

We collect personally identifiable information, like names, postal addresses, email addresses, etc., when voluntarily submitted by our visitors. The information you provide is used to fulfill your specific request. This information is only used to fulfill your specific request, unless you give us permission to use it in another manner, for example to add you to one of our mailing lists.

 

Cookie/Tracking Technology

The Site may use cookie and tracking technology depending on the features offered. Cookie and tracking technology are useful for gathering information such as browser type and operating system, tracking the number of visitors to the Site, and understanding how visitors use the Site. Cookies can also help customize the Site for visitors. Personal information cannot be collected via cookies and other tracking technology, however, if you previously provided personally identifiable information, cookies may be tied to such information. Aggregate cookie and tracking information may be shared with third parties.

 

Distribution of Information

We may share information with governmental agencies or other companies assisting us in fraud prevention or investigation. We may do so when: (1) permitted or required by law; or, (2) trying to protect against or prevent actual or potential fraud or unauthorized transactions; or, (3) investigating fraud which has already taken place. The information is not provided to these companies for marketing purposes.

 

Commitment to Data Security

Your personally identifiable information is kept secure. Only authorized employees, agents and contractors (who have agreed to keep information secure and confidential) have access to this information. All emails and newsletters from this site allow you to opt out of further mailings.

 

Privacy Contact Information

If you have any questions, concerns, or comments about our privacy policy you may contact us using the information below:

 

By e-mail: booking@casehardintexas.com

We reserve the right to make changes to this policy. Any changes to this policy will be posted.

 

Shipping Policy

 

​What do you ship?

All of our products are shippable with no restrictions.

 

When do you ship?

All "in-stock" orders are shipped within 48 hours Monday - Friday 8am - 5pm.

If your order is "out-of-stock" you will receive a follow up email regarding the anticipated shipping time.

 

Where do you ship to?

Currently our shipping policy is limited to only the United States.

 

How do you ship?

We ship your order out via USPS 1st Class mail.

 

Rates to ship?

We charge a flat rate of $5.00 for shipping. However we do reserve the right to either add an additional handling or shipping fee.

 

How to track an order that's been shipped?

USPS 1st Class mail comes with USPS tracking and upon request you will be provided the tracking number.

 

Is there a pick up option?

At the moment the only pick up option would be visit us at one of our upcoming events.

Refund/Return Policy

 

What can be returned? 

All, non-customized, products are returnable for refund or exchange if all prerequisites are met. All products must be unworn, unwashed and unused. In order to receive a full refund the reason of the return must be due a manufacturing defect.

 

When do items need to be returned?

Items must be returned within 15 days after receiving the item.

 

Where do items need to be returned?

The address will be provided via email after you have requested to return an item..

 

How do customers return items?

In order to process a returned item, you must first start by contact us via email at booking@casehardintexas.com. This will allow us to understand the nature of the returned and provide specific instructions to complete the return. 

 

Shipping for returns?

You will be responsible for returning the item to us.

 

Credit for returns?

If the reason for the return is that of a manufacturing defect you will be offered a full refund or store credit. If you are returning an item that does not have a manufacturing defect your item may still be returned but only for store credit and only for the actual cost of the item not including shipping.